Return & Refund Policy
Effective date: 24 August 2026
We want returns to be simple while protecting the hygiene and safety of our cosmetic products. This policy does not limit any mandatory consumer rights available under applicable law.
1. Right of Withdrawal
If you purchased from our website as a consumer, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, contact us at support@ladydayscosmetics.com with a clear statement that you wish to withdraw from the purchase.
After notifying us, you must send the products back within 14 days.
2. Cosmetics and Hygiene
For health and hygiene reasons, the right of withdrawal does not apply to sealed cosmetic products once their hygiene seal has been opened or broken after delivery.
If the hygiene seal is intact, the product may be returned under the conditions above.
This exception does not affect your rights if the product is defective, damaged, incorrect, unsafe, or otherwise not in conformity with the purchase contract.
3. Return Costs
For a standard withdrawal, you are responsible for the direct cost of returning the products.
Please send returns to:
LadyDays Cosmetics d.o.o
Pod Gradiscem 7
2000 Maribor
Slovenia
We recommend using a trackable shipping method. We are not responsible for returned packages lost in transit.
4. Refunds
For a valid withdrawal, we will refund:
- the price paid for the returned products; and
- the cost of our least expensive standard delivery option for the order.
Any additional delivery costs resulting from choosing a more expensive delivery method are not refundable.
Refunds will be made using the original payment method unless otherwise agreed.
We may withhold the refund until we receive the returned products.
5. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or otherwise not in conformity with your order, contact us at support@ladydayscosmetics.com.
Please include your order number and a description of the issue. We may request photographs or other reasonable information needed to assess the claim.
Where required by law, LadyDays will cover the costs of returning non-conforming products and provide the applicable statutory remedy.
6. Contact
For returns, refunds, or product complaints:
LadyDays Cosmetics d.o.o
Pod Gradiscem 7
2000 Maribor
Slovenia
European Union (EU)
Questions or requests: support@ladydayscosmetics.com